CORE SERVICES

Three practical service lines. One goal: better CX execution.

CoopCX helps teams move from operational uncertainty to clear systems, consistent quality and scalable performance. Each service is designed to diagnose the real problem, build the right operating system and support implementation.

01 CX Diagnostic Find what is holding CX back 02 Quality Assurance Systems Make service quality consistent 03 Operational Excellence Improve workflows and performance
01
CX Diagnostic

Understand what is really slowing your customer experience down.

CX issues are often symptoms of deeper operational problems. We analyze how your customer experience actually works today — across people, workflows, systems, service standards and performance routines — to reveal the gaps that create friction for customers and teams.

Best for Teams that feel CX can improve but need a clear, structured view of where the real problems are.
What we uncover
Process gaps Ownership confusion Customer friction Reporting blind spots
What you receive
CX operations assessment Gap & opportunity map Improvement roadmap Quick-win action plan
Customer journey review

We map key touchpoints, friction points and operational moments that shape the customer experience.

Workflow analysis

We review how work moves between people, teams and systems to identify delays, rework and unclear handoffs.

Performance visibility

We assess whether your team has the right KPIs, dashboards and routines to manage CX performance.

Prioritized roadmap

We turn findings into a clear sequence of improvements, from quick wins to structural changes.

02
Quality Assurance Systems

Create consistent service quality across teams, channels and customer scenarios.

Great CX requires more than good intentions. We help design and implement practical QA systems that make quality visible, measurable and coachable — so every customer interaction can be evaluated with clear standards.

Best for Teams that want fair evaluation, stronger coaching and more consistent service quality across the organization.
QA Framework Service Quality
Standards Clear criteria
Reviews Structured checks
Coaching Actionable feedback
Trends Quality insights
QA scorecards

Custom evaluation forms and scoring logic based on your service standards, channels and customer expectations.

Calibration routines

Processes that help team leads and managers evaluate interactions consistently and fairly.

Coaching workflows

Feedback loops that turn QA findings into practical coaching, learning and performance improvement.

Quality dashboards

Visibility into quality trends, recurring issues, agent performance and customer-impacting patterns.

03
Operational Excellence

Optimize the workflows, SLAs and systems behind better customer outcomes.

Customer experience improves when the operation behind it works clearly. We help teams simplify workflows, clarify ownership, improve SLA reliability, strengthen performance routines and build systems that can scale with growth.

Best for Growing teams that need scalable operating systems instead of temporary fixes.
Workflow Mapped
SLA Tracked
Ownership Clear
Performance Visible
Workflow optimization

We redesign how work moves through your operation to reduce delays, rework and duplicated effort.

SLA structure

We clarify response, resolution, escalation and ownership models so service delivery becomes more reliable.

Performance routines

We help define the rhythms, meetings, reports and review habits needed to manage improvement continuously.

Scalable systems

We create operational foundations that support more customers, more team members and more complexity.

CX PLANS & SUPPORT

Choose the level of support your CX operation needs.

From foundational feedback systems to fully tailored CX transformation, CoopCX helps teams build the right operating model, tools and improvement rhythm.

GROWTH

Build Your CX Foundation

Ideal for growing teams that want to start collecting feedback, improving visibility and building a more structured CX operation.

Starting from €350/month
Access to CX dashboards and reporting views
Survey builder access with 1 active survey flow
Requested and spontaneous feedback collection
Email feedback request distribution
Monthly platform guidance and support
Knowledge base access for CX improvement
Basic employee recognition and motivation features
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Growth gives your team the foundation to start understanding customer feedback, tracking experience signals and building a more structured way of improving CX.

Best for Small teams and growing businesses
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Most Popular
PRO

Scale CX Insights & Operations

Built for teams that need deeper insights, automation, integrations and hands-on CX support to improve quality and performance.

Starting from Custom pricing
Everything in Growth, plus:
Automated and secure data transfer through FTP or API
Multiple feedback campaigns and customer journey flows
Employee performance and service quality visibility
Essential AI features for feedback and insight analysis
Essential CX consultancy and improvement guidance
Custom dashboard for your operational priorities
Workflow, SLA and QA improvement recommendations
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Pro is designed for companies that need more than feedback collection. It helps connect insights, team performance, quality systems and operational decision-making.

Best for Mid-market teams and scaling operations
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ENTERPRISE

Fully Tailored CX Transformation

Designed for larger organizations with complex operations, multiple teams, custom systems and advanced customer experience needs.

Starting from Custom pricing
Everything in Pro, plus:
Advanced AI features for customer feedback and operational insights
Advanced CX consultancy and transformation support
Custom integrations with internal systems and platforms
International dashboard structure for multi-market operations
Website feedback surveys and digital touchpoint tracking
Public reviews connector and reputation insight support
Tailored QA, workflow and performance systems
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Enterprise is built around your organization’s real operating model. We design the systems, dashboards, workflows and consultancy structure around your internal processes.

Best for Large organizations and complex CX operations
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